Privacy Policy

When you use the Sidahidak website or contact us via WhatsApp to book an appointment, we may collect the following information: - Your name and phone number - Your health concern or specialty requirement (to match you with the right doctor) - Preferred appointment date or time - Your general location within Imphal (area or locality, not GPS) - Basic website usage data via Google Analytics (pages visited, device type, session duration) We do not collect sensitive financial information. We do not require account creation on the website.

Your information is used only for the following purposes: - To process and confirm your appointment request with a verified private clinic in Imphal - To share relevant appointment details with the doctor or clinic you are being connected to - To contact you via WhatsApp regarding appointment confirmation, timing, or updates - To improve the performance and content of the Sidahidak website - To respond to your queries or feedback We do not use your information for advertising, profiling, or any purpose beyond what is listed above.

Sidahidak currently uses WhatsApp as its primary booking and communication channel. When you initiate a conversation with us on WhatsApp, your phone number and message content become visible to us. This information is used solely to process your appointment request and communicate confirmation details. We do not store WhatsApp conversation logs on external servers beyond what WhatsApp itself retains under its own privacy policy. We recommend reviewing WhatsApp's privacy policy at whatsapp.com/legal for details on how WhatsApp handles your data.

We do not sell, rent, or trade your personal information to any third party. Your data is shared only in the following limited circumstances: - With the specific doctor or clinic you are being connected to, and only to the extent needed to confirm your appointment - With trusted service providers that operate our technical infrastructure, including Vercel (website hosting) and Google (Analytics and Firebase), each of whom maintain their own privacy and security standards - If required by Indian law or a valid legal order from a competent authority

Your information is stored on secure platforms including Google Firebase, which uses industry-standard encryption and security practices. Our website is hosted on Vercel with HTTPS enforced across all pages. While we take reasonable technical and organizational measures to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security and encourage you to avoid sharing sensitive medical details beyond what is necessary to confirm your appointment.

We retain your personal data only for as long as necessary to provide our services or comply with applicable legal requirements. You have the right to request deletion of your personal data at any time. To make a deletion request, contact us at sidahidak100@gmail.com with your name and phone number. We will process your request within a reasonable time and confirm deletion.

Sidahidak is intended for use by individuals 18 years of age and above. Appointments for children must be requested by a parent or legal guardian. We do not knowingly collect personal information from anyone under 18 without parental consent. If you believe we have inadvertently collected information from a minor, contact us immediately at sidahidak100@gmail.com and we will delete it promptly.

Our website uses Google Analytics to understand how visitors interact with our pages. This includes data such as pages visited, time spent, device type, and general geographic location. This data is aggregated and anonymized and is not linked to your personal identity. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the following rights regarding your personal data: - The right to access information about what personal data we hold about you - The right to correct inaccurate or incomplete personal data - The right to request erasure of your personal data - The right to withdraw consent for data processing at any time To exercise any of these rights, contact us at sidahidak100@gmail.com We will respond within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable law. When we make material changes, we will update the date at the top of this page. Continued use of Sidahidak after changes are posted indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: Email: sidahidak100@gmail.com WhatsApp: +91 98630 41107 Location: Imphal, Manipur, India